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TrollHunter6969's avatar
2 years ago
Solved

Constant disconnect from EA servers

Product: NHL 24
Platform:Xbox Series X
What is your gamertag/PSN ID? Trollhunter#2219
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? Play the game
What happens when the bug occurs? I get kicked from the game and lose RP
What do you expect to see? My game not to kick me from EA servers
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here World of chel
What time did you see the bug? (HH:MM AM/PM) Often
What is your time zone?
EASHL issues? Please insert your Club Region.
What is your game language? English

I have gotten disconnected from ea servers multiple times within the last week making me lose RP from games I would’ve won with my teams

this doesn’t happen to me on any other game, so it isn’t on my end. Play call of duty on my pc never happens. Fortnite doesn’t happen. Any online game I have I don’t have this issue. But with this game it happens fairly often. 

  • Hi there, @TrollHunter6969 


    We're not aware of any issues currently causing disconnects. We're also not getting many reports about this. Take a look at the connection troubleshooting steps here. Also, if you're using a wireless connection, try switching to a wire. This is one of the most common reasons for disconnecting frequently. Thanks!

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi there, @TrollHunter6969 


    We're not aware of any issues currently causing disconnects. We're also not getting many reports about this. Take a look at the connection troubleshooting steps here. Also, if you're using a wireless connection, try switching to a wire. This is one of the most common reasons for disconnecting frequently. Thanks!

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