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LuM1KoLa's avatar
LuM1KoLa
Seasoned Traveler
2 years ago
Solved

daily Free Pack?!

Here is photos about there is not anymore daily Free Pack in The shop?! This is happened in Two days A row.
bug
  • EA_Aljo's avatar
    EA_Aljo
    2 years ago

    @LuM1KoLa 

    An advisor can check to see when you last opened this pack. If they can confirm it's been 2 days, we can look into this further. It's possible this pack was opened after the store was refreshed at 2 PM PST yesterday. If that is the case, you just need to wait until that time today, in about 3 hours, to see the daily pack again.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

@LuM1KoLa 

Great. Please let me know what happens.

LuM1KoLa's avatar
LuM1KoLa
Seasoned Traveler
2 years ago
@EA_Aljo And know i got just like allways The Daily Free Pack in the shop!
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @LuM1KoLa 

    Great! I'm glad to hear it showed up for you.

    • LuM1KoLa's avatar
      LuM1KoLa
      Seasoned Traveler
      2 years ago

      Yep, me too.

      Can you guys check what happened those Two days when I didn't get The Daily Free Pack?

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        2 years ago

        @LuM1KoLa 

        You'll have to have an advisor verify those packs weren't opened. Instructions for opening a case can be found here. Let the advisor know you want them to check to see if the TOTS Daily Reward pack was received. That way, they don't get it mixed up with the normal daily reward.

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