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pieejams's avatar
pieejams
2 years ago
Solved

EA Account stuck on loop

Product: NHL 24 Platform:PlayStation 5 What is your gamertag/PSN ID? afeelv How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? Download the game on trial (1...
bug
  • EA_Aljo's avatar
    EA_Aljo
    2 years ago

    Hi there, @pieejams 

    Most likely, this has to do with losing access to the account. An advisor should be able to assist with this though. Try opening a case here to get in touch with one. Thank you.

pieejams's avatar
pieejams
2 years ago

I thought so too, but the other games such as NHL23, FIFA, etc, works quite well skipping the EA login. 

I did open the case, but since I didn’t use the account for years and I cannot remember or reset the password, they are not able to help. I can’t recall what IP address I had 6 years ago, or what were 4 last digits of my credit card few years ago. 

I am quite confused, why they can’t unlink the account from my PSN if they see that my PSN account email and the email that I used to open the case are the same. The only thing different is the EA email. 

anyway, any other suggestions? I don’t want to create new PSN and EA account and lose access to my current profile or switch between them.. 

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

@pieejams 

It sounds like they are trying to verify ownership, but you're not able to answer those questions. Unfortunately, that's not something we can help with over Answers HQ. This has to go through an advisor since we can't perform ownership verification here.

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