Forum Discussion

Rising Novice

2 years ago

EASHL - Game keeps on restarting (easy to recreate)

Product: NHL 24 Platform:Sony Playstation 4 What is your gamertag/PSN ID? m4ckzz88 How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? When two lobbies are f...

bug

EA_Aljo

Community Manager

2 years ago

Hi there, @a60de8f6e9456b53

Was this happening only last evening or has it been occurring for you every time you play?

a60de8f6e9456b53
Rising Novice
2 years ago
Hello, thank you for answering!

It has been happening for the past 5 days. It has happened tonight again.

Regards,

Max
- EA_Aljo
  Community Manager
  2 years ago
  @a60de8f6e9456b53
  
  I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
  - a60de8f6e9456b53
    Rising Novice
    2 years ago
    @EA_Aljo I think we misunderstood each other. This is happening to 12 people, at the same time, (or 11, 10, 9, basically 12 minus who quits just before the loading screen for the actual game.)
    
    This is not a modem / router issue, this is a syncing issue that is server-side. I'm trying to help you guys out. Hopefully I'm not coming across as aggressive / vindictive.
    
    I was a programmer and IT for 10+ years. I have a couple of issues that I have noticed, I would love to help you out. Care to contact me via email?
    
    Regards,
    
    Max