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Thunderclap83's avatar
Thunderclap83
Rising Scout
2 years ago
Solved

Game Crashing

Product: NHL 24 Platform:PlayStation 5 What is your gamertag/PSN ID? LifeCoachDave How often does the bug occur? Rarely (0% - 9%) Steps: How can we find the bug ourselves? Squad Battles of Club g...
bug
  • EA_Aljo's avatar
    EA_Aljo
    2 years ago

    @Thunderclap83 

    Today's disconnect was most likely due to the update that just went out. Which was announced here. As far as the once a week disconnect goes, that's still odd since you're on a wired connection. There are a lot of different reasons it could happen though. One thing you should check is your IPv. If you're on IPv6, disable that on your router so that IPv4 is used instead.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

Hi there, @Thunderclap83 

Are you playing over a wireless connection by chance?

Thunderclap83's avatar
Thunderclap83
Rising Scout
2 years ago

No. Fiber, hardwired, CAT6. No issues with internet or any other game. This is also happening to my club teammates with 2ms ping in QC and guys in Ontario as well. 

The game says that PSN is disconnected but that is not the case. 

Or other times the game just randomly crashes mid game. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Thunderclap83 

    Just to be clear, this has only happened twice in 3 weeks? How many games have you played in that time? Was this occurring before 3 weeks ago as well?

    That message happens when a disconnect occurs. A crash would actually take you back to the PS5 dashboard. This does appear to be connection related. We can go through some troubleshooting for that. However, this is going to be very difficult to track down. Especially with it happening so infrequently.

    • Thunderclap83's avatar
      Thunderclap83
      Rising Scout
      2 years ago

      It happens about twice a week during squad battles. Maybe once per week in EASHL. Not game crashes, but the game saying you are disconnected from PSN when you are not. 

      Cost me another week of Top 100 this week!! Just happened again around 1205 EST.

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        2 years ago

        @Thunderclap83 

        Today's disconnect was most likely due to the update that just went out. Which was announced here. As far as the once a week disconnect goes, that's still odd since you're on a wired connection. There are a lot of different reasons it could happen though. One thing you should check is your IPv. If you're on IPv6, disable that on your router so that IPv4 is used instead.

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