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TravisVFC18's avatar
TravisVFC18
2 years ago
Solved

Game freezes and disconnects me after loading in

Product: NHL 24 Platform:Xbox Series X What is your gamertag/PSN ID? TravisVFC18 How often does the bug occur? Every time (100%) Steps: How can we find the bug ourselves? don’t know What happens...
bug
  • EA_Aljo's avatar
    EA_Aljo
    2 years ago

    Hello, @TravisVFC18 

    I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

Hello, @TravisVFC18 

I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

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