Game going glitchy

I got it hooked up to a wired connection but it never made any improvement and now the game just constantly crashes when playing squad battles or anything on nhl 24. I literally had 5 games left out of my 39 and it just started crashing and caused me to lose out on maximum points for the first time this year (and I better get compensated for it as it was going to be top 10). And now it proceeds to tell me the servers are down after all this. I pay money to buy this game and to get cards from your store this is completely unacceptable to be treated like this. Every other game I play online works fine it is just this one and it is so * frustrating because this is the one I enjoy but you guys don't help or make up for your mistakes. Like I said last week it's just another way of scamming people into spending more money. Instead of getting the coins and good packs so I might be able to get a TOTY player made you * the game up so people who will spend money will.