Forum Discussion

2 years ago

Hut - Players can't move when I have the puck

Product: NHL 24 Platform:Xbox Series S What is your gamertag/PSN ID? How often does the bug occur? Often (50% - 99%) Steps: How can we find the bug ourselves? Not sure if it was last patch, b...

bug

EA_Aljo

Community Manager

2 years ago

Hi there, @marcroy00

Is there anything plugged into the USB ports? If so, try unplugging them. If that doesn't help, can you try using another controller?

marcroy00
2 years ago
I only have the one controller.. nothing plugged into any ports.. I am able to move, play defense, use menus ect.. only when I receive the puck is when I am unable to move... doesn't make sense.. haven't had this issue at any other point during the year or previous games..
Any other thoughts?
- EA_Aljo
  Community Manager
  2 years ago
  @marcroy00
  
  Check to make sure your controller's firmware is up to date. That can be done in your Xbox settings under Devices& connections > Controllers & headsets. Hit the button with 3 dots on it on the left. It'll say at the top if there's an update available or not.