I Just What To Play My Game

Question

Good evening, I have an issue that has come up tonight that is preventing me from playing my NHL24 on Xbox. I logged in earlier this evening and get a message that my password needs to be verified. I go through the steps until I get to the send a text message for a code, but I notice that the number Microsoft has is my old cell number as I had it changed recently, so they direct me to fix it though my secondary email account. There, I fill out a questionaire (once again trying to verify my identity) which wasn't sufficient enough so they have my account blocked at present, I can't seem to find a real person to contact, so I'm at present locked out of my game and email. Could someone please offer some useful info for a fix. I shouldn't have to go through all of this to play video games, thanks.&nbsp;

ea_aljo · Answer

Hello,&nbsp;@zezel25&nbsp;

The only way to get this resolved is to answer those verification questions correctly.

zezel25 · Answer

I have answered to the best of my knowledge. That simply can't be the only way. Why is it so hard to find number for customer support?

zezel25 · Answer

Microsoft has my credit card info, in which I provided them, that should be enough right there.

ea_aljo · Answer

@zezel25&nbsp;wrote:
I have answered to the best of my knowledge. That simply can't be the only way. Why is it so hard to find number for customer support?

There is no number you can call, unfortunately.

zezel25 · Answer

No problem, I'm going to ask in the community, someone may have had the same experience, thanks for your help.

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I Just What To Play My Game

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