Missing Free Agency Collectible

Product: NHL 24
Platform:PlayStation 5
What is your gamertag/PSN ID? McQuigge
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Refund the Free agency collectible from Kadri or Pietrangelo
What happens when the bug occurs? The collectible disappears
What do you expect to see? The collectible returned to the inbox like normal
Was the issue in online or offline mode? Offline
Insert Game Mode or Feature here Hockey ultimate team
What time did you see the bug? (HH:MM AM/PM) 17:00
What is your time zone? PST - GMT - 8:00
EASHL issues? Please insert your Club Region.
What is your game language? English

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While trying to refund the Free agency collectible from Kadri to use it on Pietrangelo it disappeared and didn't go to the inbox