Forum Discussion

konisewski's avatar
2 years ago

NHL 24 Be A Pro Freezes

Product: NHL 24
Platform:PlayStation 5
What is your gamertag/PSN ID?
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Play in Be A Pro, multiple seasons, buy perks.
What happens when the bug occurs? A message pops up that personal perk for Accountant is expiring and do you want to renew. Agent appears on screen and game freezes during dialogue. No options given.
What do you expect to see? Option to renew
Was the issue in online or offline mode? Offline
Insert Game Mode or Feature here Be A Pro
What time did you see the bug? (HH:MM AM/PM)
What is your time zone? EST (IET) - GMT - 5:30
EASHL issues? Please insert your Club Region.
What is your game language? English

I've already seen this bug reported in different sections containing DIALOGUE.  Game is completely frozen. 

This happened in the 11th season.

A message pops up that personal perk for Accountant is expiring and do you want to renew. Agent appears on screen and game freezes during dialogue. No options given.

Have followed the instructions given to others and none have worked.
Please fix this.

5 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi there, @konisewski 

    It's possible you have a corrupt save file. Unfortunately, there's not much that can be done about that. You could try deleting the personal saved data for NHL 24. It's possible you could lose any offline saves and changes to settings. Normally, those will download from the cloud, but I can't guarantee that will happen. Go to Settings/Storage/System. Locate NHL 24 and delete the saved data. Let me know what happens. Thanks!

  • I only play off-line, so I opted to just start over.  Pretty disappointing in my 11th season.  Is there a way to prevent this from happening again?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @konisewski 

    You can minimize this from happening by saving and quitting when you're done. Don't just turn your console off or switch to a different app.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @konisewski 

    You're very welcome. If you have any other issues, please reach out again. Good luck and have fun!

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