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JTStone12's avatar
JTStone12
Not applicable
2 years ago

NHL 24 Chel custom team jerserys are broken AGAIN!!

This is the 3rd time now that our jerseys for my team on Chel have been reset back to default and unable to fix them in-game. Its beyond furious. Its unacceptable. I demand someone reach out to me and resolve this issue. The game has been out for months and yet some of the same stupid bugs are still around. Get it together EA cause this is pathetic. If no one reaches out and resolves this issue, none of my friends are ever buying another NHL game from EA again. I dont want to speak to a bot, I want a real person that can solve real issues. Our stadium is exactly the way it should be and yet our jerseys are completely ruined. I shouldn't have to report about this for a 3rd time. Its ridiculous!!! The fact that you can't just email EA and can only post to a bug report board that never gets anything fixed is worthless. Prove that you actually care about your customers for once!!

9 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @JTStone12 

    Does this happen in every game? I've seen other reports where this happened for one game, but was fine for the games after.

  • JTStone12's avatar
    JTStone12
    Not applicable
    2 years ago

    Yes it happens every game. We've had to make new teams every single time. We lose everything when this happens. It ruins the game for us. We got on last night, changed one new item for our arena and then it broke our jerseys. We had to play 3 games with broken jerseys and just got off cause it makes the game unplayable having all black jerseys. We know that you can change the jerseys to the pre-made ones but no one wants to play with random jerseys. We only play 6v6 chel and thats where most of the issues lie. If we have to restart again, we are done playing NHL games for good

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @JTStone12 

    When it happens, had you just changed something with your jerseys? Also, if you could get a video of it, I'll send it over to the team. I realize this happened before, but since it appears to be back, we'll need to see it happening again.

  • JTStone12's avatar
    JTStone12
    Not applicable
    2 years ago

    We didn't touch the jerseys, we touched the stadium which is in a separate tab so it shouldn't even have anything to do with the jerseys. Our stadium is fine and nothing changed there, it only ruined our jerseys. The next time we play, I will record it and post a video. Thank you for reaching out. I know its not your fault but its just very irritating that it happened for a 3rd time now. We enjoy playing the game but this ruins it for us when we have to make a whole new team just because the jerseys get messed up. We lose all of our stats/banners, which I understand that it doesn't mean much in the grand scheme of life but its still very frustrating none the less

  • JTStone12's avatar
    JTStone12
    Not applicable
    2 years ago

    No it just happens randomly. We all play on xbox series x as well, just to include a little more information

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @JTStone12 

    Thanks. If you can get a video of it, let me know. Please also provide any details on any changes made right before it happened.

  • MHazz69's avatar
    MHazz69
    Seasoned Rookie
    2 years ago

    I have had the same club team since the game dropped and I have constant issues in the customization screen for the club. The jerseys shows the logs in the wrong color. The player will not rotate to see the back of the  jersey. Also in game play the jersey render colors of the position team. This game looks so rushed and untested. 

  • MankeyPrime's avatar
    MankeyPrime
    Seasoned Novice
    2 years ago

    Our club has had this happen 4 times. It seems like a merge conflict. When two players make changes in a narrow timeframe we've seen our jerseys, logo, and arena set to default with the Anaheim Ducks logo. My teammate is on PS5 and I'm on Xbox series S. 

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