Nhl 24 crashing xbox 1

Hi there, @awadew 

Which mode are you playing? Franchise or BaP? If so, it's possible your save is corrupt. Try deleting the personal saved data for NHL 24. To do that, please follow these steps. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this.

• Press the Guide button and then highlight the NHL 24 tile
• Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it
• Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it

If that doesn't help, you'll need to start over, unfortunately. If you ever just turn off your console or switch to a different app/game with this mode running, make sure you save and quit first.

i was mid game i. SB and game just crashed for no reason, resulting in loss. this has happened twice in a week. Cost me my rewards, and obviously $1000 coins if I wanna replay.

xbox one squad battles @ 5:20pm today. @EA_Aljo i have video of the last one if you want me to send link via direct message.

@kgmitch8 

Did the game crash to the dashboard or did you receive a disconnect notice?

Disconnection notice on one, first time it just quit to my Xbox home page like the game was quit manually

@kgmitch8 

That sounds like a disconnect and not a crash. How often is it happening? Are you on a wired or wireless connection?