NHL 24 freezes mid game PS4
Just purchased NHL 24 for Ps4 (pro) a month ago. About every 4 games, either in offline VS CPU or online with 1 friend. the game will freeze in the middle of a game. then just stays there. If im offl...
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When it freezes it just stops on the game play image, no error. I can still get back to the PlayStation main home menu so its not the PS4 locking up. then when I come back it is at the NHL 24 replay menu with the options. "finish game..." etc and in the top right there's a red banner that says "you have been disconnected from the EA servers." I am not being logged out of the playstation network. and when it does lock up I can still talk to my online party so its not the internet. This happens online and in offline VS CPU games as well. Mainly online but thats the majority of my play.
The PS4 is well ventilated and clean. I play daily online and off and have no issues with any other games/applications.
EA_Aljo
Community Manager
Community ManagerAre the offline games you're playing in HUT? Are you playing on a wired or wireless connection?
The off-line games are just straight stock team games. Example Blackhawks versus blues. I don’t even change the roster.
Connection is wired. But again I can still talk to my online party and I don’t lose connection to the PlayStation networks so it’s not Internet related it’s the application freezing.- EA_Aljo
If you're playing the digital version, that requires an online connection. So, we can't completely rule that out. We'll go through some general troubleshooting though.
Has it been a while since you power cycled your equipment? If so, try doing it now with these steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up.
Also, try deleting the personal saved data for NHL 24. It's possible you could lose any offline saves and changes to settings. Normally, those will download from the cloud, but I can't guarantee that will happen. Go to Settings/Storage/System. Locate NHL 24 and delete the saved data.
Are you using an external hard drive? If so, try uninstalling and installing it to the internal drive and vice versa if it's installed on the internal drive.
Again, Im being disconnected from the EA servers but not the playstation network. Me and my wife work from home all day and kids all watch streaming in the evenings and the internet is fine. its not my internet.
I have reinstalled the game 2x's in the 3 weeks ive had it.
I will try deleting the files.
Im not using and external hard drive.
Is there a way to look back and see how the disconnection happened? Why would my account be regularly disconnected from the EA servers. I was playing about 9:45 CST 4/11/24
