NHL 24 freezes mid game PS4
Just purchased NHL 24 for Ps4 (pro) a month ago. About every 4 games, either in offline VS CPU or online with 1 friend. the game will freeze in the middle of a game. then just stays there. If im offl...
Forum Discussion
EA_Aljo
Community Manager
Community ManagerIf you're playing the digital version, that requires an online connection. So, we can't completely rule that out. We'll go through some general troubleshooting though.
Has it been a while since you power cycled your equipment? If so, try doing it now with these steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up.
Also, try deleting the personal saved data for NHL 24. It's possible you could lose any offline saves and changes to settings. Normally, those will download from the cloud, but I can't guarantee that will happen. Go to Settings/Storage/System. Locate NHL 24 and delete the saved data.
Are you using an external hard drive? If so, try uninstalling and installing it to the internal drive and vice versa if it's installed on the internal drive.
Again, Im being disconnected from the EA servers but not the playstation network. Me and my wife work from home all day and kids all watch streaming in the evenings and the internet is fine. its not my internet.
I have reinstalled the game 2x's in the 3 weeks ive had it.
I will try deleting the files.
Im not using and external hard drive.
Is there a way to look back and see how the disconnection happened? Why would my account be regularly disconnected from the EA servers. I was playing about 9:45 CST 4/11/24
- EA_Aljo
@DD_Elds wrote:
Again, Im being disconnected from the EA servers but not the playstation network. Me and my wife work from home all day and kids all watch streaming in the evenings and the internet is fine. its not my internet.
I have reinstalled the game 2x's in the 3 weeks ive had it.
I will try deleting the files.
Im not using and external hard drive.
Is there a way to look back and see how the disconnection happened? Why would my account be regularly disconnected from the EA servers. I was playing about 9:45 CST 4/11/24
Every device, app, game, etc., does not use the same connection. Regardless, I'm not convinced it's connection related, but since you're playing online and received the message about disconnecting, we can't rule it out. Also, if you disconnected for a brief moment, it's not going to be noticeable with general internet usage. Since the game is designed to end as soon as a loss in connection is detected, you're going to see that notification. Whereas media is buffered and so you won't notice anything unless your internet goes out for a bit.
Chat and the game also use different connections. Again, being momentarily disconnected may not be enough to kick you from party chat.
Are you using a Cat6 or higher ethernet cable?
A couple other things you can try are rebuilding the database and restoring the licenses. Click on the links below for instructions.
- Rebuild database
- Restore licenses
Yes cat6 cables throughout installed about a year ago. I’m on a fiber circuit with 500 up and down
so you’re saying, even one packet loss would disconnect me from the EA server?
I play rocket league all the time and even with some packet loss to the servers I can stay connected to the game.
I already tried rebuilding the database and restoring the licenses. I will do it all again and reboot everything. I wil try it over the next couple of days
