NHL 24 freezes mid game PS4

@DD_Elds 

Have you created any custom rosters? It's kind of a stretch that would be the issue. It's worth checking though. I don't think the game is corrupted or we'd be hearing about this a lot more. Are you always getting the message you're disconnected from the servers when this happens?

The only thing I did was swap the left and right wingers of the Dallas Stars starting line. Other than that I haven’t done any tweaking except a couple of strategies, but nothing that should cause the game to crash. In the game crashed the first couple times I used it and I didn’t even figure out how to adjust the rosters until about a week ago.

update: I was in the middle of a game and I paused it for about 2 hours with the PS4  in standby mode. When I came back it said I was disconnected from the servers but I was still able to play. so I think it’s not that I’m disconnecting from the servers and that’s why the game is freezing. I think the game is freezing and THAT is why I am disconnected from the servers. Is there any kind of error log that I can look up in the PlayStation?

@DD_Elds 

I think we can rule out roster issues then.

That does sound like it's connection related. I found these instructions online that should take you to an error log.

You could also try running some connection tests on your network. It's possible your router has some built in testing tools as well. Try doing a web search on your router's model number for an online manual. Chances are good your ISP's support can run some tests also.

Hopefully, these help. I'm heading out and won't be back until Tuesday. You're welcome to open a case with an advisor here too if you'd like some assistance with this sooner. Good luck!

https://youtu.be/w5xH8K2LtRc

I played Free-Skate for about and hour then jumped into a game, about 5 min in the game started to stutter, (which it does before it freezes) and I was able to get it on video. You can see Im still connected to the PSN. so this isnt a connection issue

@DD_Elds 

Did you speak with your ISP? Also, what happens after the game freezes? Do you eventually get the disconnect message?

There’s nothing wrong with my Internet. I was playing the game and I pulled out the ethernet cable and it did not freeze. It’s being disconnected because it’s freezing.
Did you watch the video? I’m not sure what happens if I just sit there and let it stay on the frozen screen, but I’ve let it sit there for at least a minute

the only way to get out of it is to go back to the PlayStation main menu and then come back into the program.

@DD_Elds 

Yes. I watched the video, but you also cut it off right after the freeze. I wanted to see if you received an error message.

This isn't an issue with the game that we're aware of. It's not something we get regular reports of also. So, it's possibly hardware related. Have you tried factory resetting your console?

https://youtu.be/k0GBzqK2dtY?si=OmS3xz3ogJiQaWFw

sorry, that was the short version I had edited. Here’s a longer version

there is no actual error message so when I go into the logs, it doesn’t show anything about the game stopping. As you can see in the video,  I can still get back to the PlayStation main menu, and I’m still connected to the PlayStation network. I tried yesterday  playing an off-line game and just unplug my ethernet cable. It disconnected me from the servers, but the game never stopped.
If there’s no other solution, you can think of then I will try one more reinitializing of my PlayStation 4. If that doesn’t resolve the issue then I’ll ask for a refund.

@DD_Elds 

Thanks. That helps. Do you have to test your connection or does just going back to the PS dashboard unfreeze it?

I missed where you previously said you reinitialized. I don't think you need to do that again since it didn't work previously. Unfortunately, I'm not sure what else to suggest. Do you happen to have another console you can try? That would help narrow this down to being an issue with your console or not.

I just did the connection test to show you that I was still connected to the Internet & the PSN servers. Sorry I miss spoke. I have not done a full initialization yet. I just changed to this hard drive last summer. It’s a 2 TB SSD Fanxiang and it’s got good reviews. Again, this is the only game  I’m having.the issue. 
I do have a regular PS4. I will try it on that. I have been playing the last couple days without any issues but it’s been only off-line. I did take my PS4 pro apart and clean it (although it was not super dusty). If it keeps happening on this consul, I’ll try a reinitialize and then if that doesn’t work out, ask PSN for a refund. Thanks for your help.

@DD_Elds 

I'm confident this isn't a game issue or we'd be having many more reports of this. 

Let me know what happens with the other PS4 and the possible initializing of your console. Thanks!