NHL 24 freezes mid game PS4
Just purchased NHL 24 for Ps4 (pro) a month ago. About every 4 games, either in offline VS CPU or online with 1 friend. the game will freeze in the middle of a game. then just stays there. If im offl...
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There’s nothing wrong with my Internet. I was playing the game and I pulled out the ethernet cable and it did not freeze. It’s being disconnected because it’s freezing.
Did you watch the video? I’m not sure what happens if I just sit there and let it stay on the frozen screen, but I’ve let it sit there for at least a minute
the only way to get out of it is to go back to the PlayStation main menu and then come back into the program.
EA_Aljo
Community Manager
Community ManagerYes. I watched the video, but you also cut it off right after the freeze. I wanted to see if you received an error message.
This isn't an issue with the game that we're aware of. It's not something we get regular reports of also. So, it's possibly hardware related. Have you tried factory resetting your console?
https://youtu.be/k0GBzqK2dtY?si=OmS3xz3ogJiQaWFw
sorry, that was the short version I had edited. Here’s a longer version
there is no actual error message so when I go into the logs, it doesn’t show anything about the game stopping. As you can see in the video, I can still get back to the PlayStation main menu, and I’m still connected to the PlayStation network. I tried yesterday playing an off-line game and just unplug my ethernet cable. It disconnected me from the servers, but the game never stopped.
If there’s no other solution, you can think of then I will try one more reinitializing of my PlayStation 4. If that doesn’t resolve the issue then I’ll ask for a refund.- EA_Aljo
Thanks. That helps. Do you have to test your connection or does just going back to the PS dashboard unfreeze it?
I missed where you previously said you reinitialized. I don't think you need to do that again since it didn't work previously. Unfortunately, I'm not sure what else to suggest. Do you happen to have another console you can try? That would help narrow this down to being an issue with your console or not.
I just did the connection test to show you that I was still connected to the Internet & the PSN servers. Sorry I miss spoke. I have not done a full initialization yet. I just changed to this hard drive last summer. It’s a 2 TB SSD Fanxiang and it’s got good reviews. Again, this is the only game I’m having.the issue.
I do have a regular PS4. I will try it on that. I have been playing the last couple days without any issues but it’s been only off-line. I did take my PS4 pro apart and clean it (although it was not super dusty). If it keeps happening on this consul, I’ll try a reinitialize and then if that doesn’t work out, ask PSN for a refund. Thanks for your help.
