Community ManagerHi there, @mightycoco
Apologies for the late response. If you're still experiencing this, I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
Hello,
Sorry for my late reply, been busy with work. Anyway I have done as suggested to no avail. I am still getting the white screen when it attempts to connect to EASports. Please advise on what I should do next as I have run out of options.
Thanks and Regards,
mightycooc
Community ManagerHi there, @mightycoco
Try deleting the personal saved data for NHL 24. It's possible you could lose any offline saves and changes to settings. Normally, those will download from the cloud, but I can't guarantee that will happen. Go to Settings/Storage/System. Locate NHL 24 and delete the saved data.
Hello,
Thanks for reaching out. I have deleted the save data for the game and still no LUCK. I am getting a white screen when the system attempts to connect to the EA Server. Is there any settings that can be adjusted on the PS4 for communication to EA Servers? I am have even tried a friends old copy of NHL24 and the same end result of no connection to EAServer, only when I disconnect from the Internet am I am able to play the game.
Please help....Thanks!
mightycoco!!
Community ManagerTry going to myaccount.ea.com. Make sure you log out. Then, when logging in, click on the PS icon and login with your PSN ID. It should look like the image below:
After that, try playing NHL 24 again and let me know what happens.
