Hello,
Sorry for my late reply, been busy with work. Anyway I have done as suggested to no avail. I am still getting the white screen when it attempts to connect to EASports. Please advise on what I should do next as I have run out of options.
Thanks and Regards,
mightycooc
Community ManagerHi there, @mightycoco
Try deleting the personal saved data for NHL 24. It's possible you could lose any offline saves and changes to settings. Normally, those will download from the cloud, but I can't guarantee that will happen. Go to Settings/Storage/System. Locate NHL 24 and delete the saved data.
Hello,
Thanks for reaching out. I have deleted the save data for the game and still no LUCK. I am getting a white screen when the system attempts to connect to the EA Server. Is there any settings that can be adjusted on the PS4 for communication to EA Servers? I am have even tried a friends old copy of NHL24 and the same end result of no connection to EAServer, only when I disconnect from the Internet am I am able to play the game.
Please help....Thanks!
mightycoco!!
Community ManagerTry going to myaccount.ea.com. Make sure you log out. Then, when logging in, click on the PS icon and login with your PSN ID. It should look like the image below:
After that, try playing NHL 24 again and let me know what happens.
Hello, I have tried to execute the log out and then log back into my "my account.ea.com" to only get the following message once I had logged in with PS account credentials to only received the following info:
And yes I did reset my password and this did not help anything. I am not able to get past this info to log into my EA account.
Pls advise.
Thanks and regards,
Mightycoco
