Forum Discussion
EA_Aljo
Community Manager
2 years agoHi there, @lflowsociety
This is the first time I've heard of this happening so we'll have to go through some troubleshooting. You could try making sure your controller has its firmware up to date. Also, I fully understand your controller works with other games. However, we can't rule out this is a controller issue without trying another.
LFlowSociety
2 years agoRising Novice
Thanks for your reply.
I have tried multiple controllers. I also have recently updated the controller.
- EA_Aljo2 years ago
Community Manager
Which console are you playing on?
- LFlowSociety2 years agoRising Novice
Xbox series x
- EA_Aljo2 years ago
Community Manager
Try deleting the personal saved data for NHL 24. To do that, please follow these steps. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this.
- Press the Guide button and then highlight the NHL 24 tile.
- Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it.
- Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it.