PLEASE HELP!
I have spent a week trying to get in touch with someone at EA and the customer service doesnt give me an option to do live chat. I was banned for 72 hours until last Friday and now I cant log on to W...
Forum Discussion
EA_Aljo
Community Manager
Community ManagerHello, @Jrasta123
You posted this in the NHL 23 forums. Are you actually playing NHL 24? Also, which console are you playing on?
Yes I’m playing NHL 24 on Xbox. I believe ea removed me from accessing CHEL because I can access the other online features. I would appreciate the help on how to fix this. No one at EA answers me. Thank you
- EA_Aljo
I moved this to the NHL 24 forums. You can find them here in the future.
Is your ISP AT&T by chance?
Something to try is clearing the alternate MAC address with these steps:
- Go to your Xbox Settings
- Go to "Network", then "Advanced Network Settings"
- Click on "Alternate MAC Address", and then click "Clear"
If that doesn't help, try deleting the personal saved data for NHL 24.
- Press the Guide button and then highlight the NHL tile.
- Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it.
- Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it.
Let me know how it goes. Thank you.
Will it delete my CHEL character and team I created ?
