PLEASE HELP!
I have spent a week trying to get in touch with someone at EA and the customer service doesnt give me an option to do live chat. I was banned for 72 hours until last Friday and now I cant log on to W...
Forum Discussion
EA_Aljo
Community Manager
Community ManagerHello, @Jrasta123
You posted this in the NHL 23 forums. Are you actually playing NHL 24? Also, which console are you playing on?
Yes I’m playing NHL 24 on Xbox. I believe ea removed me from accessing CHEL because I can access the other online features. I would appreciate the help on how to fix this. No one at EA answers me. Thank you
- EA_Aljo
I moved this to the NHL 24 forums. You can find them here in the future.
Is your ISP AT&T by chance?
Something to try is clearing the alternate MAC address with these steps:
- Go to your Xbox Settings
- Go to "Network", then "Advanced Network Settings"
- Click on "Alternate MAC Address", and then click "Clear"
If that doesn't help, try deleting the personal saved data for NHL 24.
- Press the Guide button and then highlight the NHL tile.
- Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it.
- Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it.
Let me know how it goes. Thank you.
Will it delete my CHEL character and team I created ?
- EA_Aljo
@Jrasta123 wrote:
Will it delete my CHEL character and team I created ?
No. You won't lose any WoC or HUT progress or content. It's possible any offline mode saves as well as changes to settings could be lost though. Normally, those will download from the cloud, but I can't guarantee it.
And no I don’t use AT&T
