I have spent a week trying to get in touch with someone at EA and the customer service doesnt give me an option to do live chat. I was banned for 72 hours until last Friday and now I cant log on to World of CHEL! It kicks me back to the main XBOX screen. Can someone please help me!
Product: NHL 24
Platform:PlayStation 5
What is your gamertag/PSN ID? Blizzard_stanley
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Log into my account?
What happens when the bug occurs? NHL 24 crashes and PlayStation gives me an error code along with the option to submit captured video footage of the issue.
What do you expect to see? Not my game crashing
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here World of Chel
What time did you see the bug? (HH:MM AM/PM) Every time I’ve tried for the last 4 weeks
What is your time zone? EAT - GMT + 3:00
EASHL issues? Please insert your Club Region. ?
What is your game language? English
Received email on 10/27 saying I was suspended 72 hours for my name being [REMOVED].
Tried to play after 72 hours had passed; every time I click WOC the game crashes and asks me to submit a bug report along with a video clip (which I do every time).
others have reported the same problem after receiving a temporary suspension for an inappropriate name, but I still have not seen a community member offer a solution. I tried to submit a help ticket, but that just resulted in a response saying “we looked at your suspension and the proper action was taken. Bye.”
I’m not appealing the suspension; I want to know why I can no longer login to WOC.
Edit: Removed offensive content. Do not repeat the same thing you were banned for in game. Chances are good it'll get you banned here as well. -CM
Community ManagerI've never heard of that happening so I don't think that's the case. Let me know what happens with that test I mentioned.
Thank you so much I’ll get back to you when I test it
Same exact thing is happening to me on XBOX. i had a 72 hour suspension then all of the sudden I cant access CHEL. I can play other online modes like HUT or a normal VS game but when I load CHEL it boots me to main XBOX screen. Ive tried ten different things nothing works. I finally got in contact with XBOX support chat and they gave me the same generic answer that it isan issue theyre aware of happening to players globally. If you hear anything keep me posted.
Lol yup found you saying the same stuff to someone else with this problem… ALJO ITS YOU GUYS… NOT US.. I HAVENT SEEN A SINGLE SOLUTION FROM A USER AFTER ANY OF THE NONSENSE YOU TELL US TO DO OR MOST IMPORTANTLY… YOU! STOP GIVING US THE SAME BS
Community Manager
@Jrasta123 wrote:
Thank you so much I’ll get back to you when I test it
I'm also having this looked in to and will let you know if we find any issues on our end. Thanks for your patience and willingness to go through the troubleshooting. It's most definitely appreciated.
Community ManagerThanks for the report. I'm currently looking in to this and will let you know when I have some news.
I also merged your report into another so they could be kept together.
Community ManagerCan you both get me a video of the crash you're experiencing?
You’ll send him a video of it crashing… even though many people already have of the SAME THING… and nothing will be done about it. It’s been over a month of this over and over and over.
The file is too large to send through this board. Any other way I can send ?
