Community ManagerThat's going to be your issue then. You could try getting a powerline or MoCA adaptor. I use powerline and it works very well. If you have to stay on wireless, make sure you're using a 5g connection and not 2.4. Either way, this will continue to occur as long as you're playing over wireless.
Have a hard time seeing how that makes sense; this is the only game that it’s an issue with and there are constant complaints about this across the board clearly stemming from EA servers.
This will be my last time buying the game. Really unfortunate EA can’t figure it out
Community ManagerThis is just the nature of wireless internet. It's not something we really can control. As a test, can you try moving close enough to user a wire and let me know if you see a difference? If you do this, make sure to power cycle your network equipment and console.
Went through a 2-3 week period with no disconnect issues. Thought it was resolved. Nope - happened 3 times last week and in each game I was winning (one by 5-1 in the 3rd).
Only game I’ve ever heard of having this many disconnection issues. On top of that, giving the player a loss when they’re winning is complete garbage. It’s a damn shame - I love the game but I’m on pins & needles each game worrying about a disconnect, takes away the enjoyment. Probs won’t be buying next years game
Community ManagerThis is happening due to being on a wireless connection. That's not the game's fault. We get some further details by having you run the Connection Quality Report. Please get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen.
Can you run that same test?
Your online gaming requirements state a very low internet speed is required to use the server. The ping I usually get is around 38. But these problems occur regularly. It isn’t the users problem. It’s the game and it’s servers problem. Fibre internet connection should be more than enough to stream a game. It is on free downloadable games that stream online. FC24 costs a lot of money to play and it’s still the users problem when there a numerous server errors?
No. If I stream things on any other app or platform I have no issues. It is solely with your online gaming experience. It’s callous to say it’s just how wireless works when it’s only your server that does this.
What’s the minimum required connection speed? I run tests before I play online and I’m usually above 12mbps for upload and download.
What are the minimum requirements to play online? If the server is good enough you don’t need a better connection. Have you played free games online with good servers? This internet speed would be good enough 😊 How much does FC24 cost? Plus monthly subscription fees, and the server can match free online games?
Community ManagerI'm not saying you can't play with a 12 mb connection. It's just not going to be very good. Can you run the Connection Quality Report and get me a screenshot of the overall score as well as the match history? The match history is on the right side of the CQR screen.
And with all due respect, I’m saying the minimum requirements should be set for a smooth experience. Now if EA would do something about the people constantly cheating and overriding when you block them. That would also make the game a lot more enjoyable. I’ve reported and done connection speed tests. None of that changes anything. Reporting to EA does nothing.
I’m having the same issue and only with nhl 24 to the point it’s crashing my whole PlayStation os and I have to restart in safe mode … saying nhl is corrupted? And I’m connected to a lan line
I am having this same issue, but mine is even with offline games on HUT. I have read so many of these messages about people having the same issues. Let’s be clear- they are 100% EA issues. And nobody has got a good solution/answer on here. I have lost so much time and objectives. I am honestly going to give up on this game. And they make it impossible to get in contact with anyone to help!
Community ManagerHi there, @Heyhihowyaderrn
Are you playing on a wired or wireless connection?
Both. When I am playing wired, it is no better than wireless. I really only play offline too. But I can barely make it through one game before I am disconnected from the EA servers.
Community ManagerThat's odd it's happening when wired. I still recommend you stay on a wired connection. Is this new or has it been happening for awhile? Even though Squad Battles aren't against a human opponent, it's still online since HUT requires an online connection. So, if your connection isn't stable, you'll still disconnect and receive a loss for the game.
It’s clear there’s no accountability on the EA side. Making it about your users connection is laughable when it’s so rampant across the NHL community. I speak to other players about it on Live all the time.
If you all aren’t going to do any legitimate diagnosis and fixes on the EA side, can you at least consider making changes to how the game result is logged? For example, I’m ranked 12th in overall versus and have had 35 disconnects. 35. In all but 2 of them, I was winning when the game disconnected and I receive a loss (sometimes losing 15 points). I’d be top 2-3 if it wasn’t for getting losses bc of a server disconnect.
Why can’t that game just be thrown out? If I’m losing and it disconnects, fine. Give me a loss, whatever. But if I’m winning and it disconnects, that seems like an incredibly stupid principle to receive a loss; should be a no contest at the very least.
It has always happened every so often, but the last few weeks have been horrible, I am lucky if I can get through one quick game. Sometimes wireless is better than wired for me.. This is clearly not a connection to my internet issue. And I’m well aware of games counting as losses if I’m disconnected, because I will be winning and be given a loss for it. Not to mention the COUNTLESS objectives I had completed, but not been given credit for due to an EA ISSUE. How can we fix/resolve this?
Community Manager
@itsss_daddy wrote:
It’s clear there’s no accountability on the EA side. Making it about your users connection is laughable when it’s so rampant across the NHL community. I speak to other players about it on Live all the time.
If you all aren’t going to do any legitimate diagnosis and fixes on the EA side, can you at least consider making changes to how the game result is logged? For example, I’m ranked 12th in overall versus and have had 35 disconnects. 35. In all but 2 of them, I was winning when the game disconnected and I receive a loss (sometimes losing 15 points). I’d be top 2-3 if it wasn’t for getting losses bc of a server disconnect.
Why can’t that game just be thrown out? If I’m losing and it disconnects, fine. Give me a loss, whatever. But if I’m winning and it disconnects, that seems like an incredibly stupid principle to receive a loss; should be a no contest at the very least.
There always needs to be a loss when disconnecting. Regardless of being in the lead or not. Otherwise, this would be horribly abused by teams that can't take an L.
We'll keep an eye out for any issues. Currently, we're not receiving a high amount of reports of this when compared to the overall size of the playerbase. Keep in mind, our servers are one piece of what goes into your connection. Most everything else is outside of our control and very often comes down to your home equipment and ISP's routing.
This sounds like an issue with your equipment/ISP. It would be good to contact them for assistance if the regular troubleshooting steps aren't helping. As long as you remain on a wireless connection, lag and disconnects are to be expected. A wired connection should not be dropping often. Once in awhile it'll happen. Personally, I haven't had a single disconnect all year and I don't recall any of my clubmates disconnecting. I'm not saying that means everything is fine. It's just an example of how a wired connection should perform.
Huh? How would it be horribly abused? If someone is winning, why would they want to disconnect? That doesn’t make sense
It’s all over these boards. I’ve spoken to dozens of guys on Live that all talk about how this has happened several times. It is a problem despite this head in the sand mentality. “Typically things outside of our control” is just EA scapegoating per usual. I and others here have talked about this game being the only game that has this problem - that implies EA being the common denominator
Thanks for confirming EA doesn’t give a crap and will continue as is. Way to listen to the customer base.
Community ManagerI'm talking about the losing team. We can't have teams being able to quit without taking a loss by just disconnecting.
Of course there are going to be dozens of people disconnecting. This is a very small number of people when compared to the overall playerbase. When it's such a small amount, it points to ISP/equipment issues.
The idea that we don't care couldn't be more false. Without people playing, there is no game. We want you all to stay connected and have smooth gameplay. There is only so much we can do on our end as the majority of what makes a connection solid isn't something we can control. If you are frequently disconnecting when 95%+ are not, chances are good we're not going to be able to track that down.
If you're using equipment supplied by your ISP, you may want to do some research to see if others have found a way to optimize it. Also, make sure you're using ethernet cables that are at least Cat6. Check your router for any firmware updates. Enable QoS (Quality of Service) and prioritize your console. You could try alternate DNS settings as well. Most importantly, use a wired connection.
That’s great for you, I’m glad you’ve never experienced the issues I have. But somehow you know it’s caused by my connection, and how to fix it. when I’ve said multiple times that it’s clearly the EA server.
thanks for responding to my questions, without actually answering them or helping.
Sorry, maybe I wasn’t clear. I am saying that if you’re winning and EA deems you to be the reason for the failed connection (we won’t rehash the root cause), that the game shouldn’t count. If you are losing (heck, even tied!) and EA deems you to be the reason for the failed connection, then fine, count it as a loss.
It’s a complete joke that one can be winning a game (often times by multiple goals) and because the shaky connection goes out, you receive an L.
Not sure your rebuttal makes any sense about people “abusing” that. Pretty simple way to guard against it.
If you’re not even going to consider rightsizing W/L/point metrics for the failed connection problem (again, putting aside the lack of accountability on the actual root cause) then you guys have totally lost it.
