Community ManagerI see where those coins are. They're stuck in escrow. You'll need to open a case with an advisor and ask them to remove the escrow balance for you. A case can be opened here.
Thank you very much. I will do that.
I made the case like you guided. Somehow they don't understand my problem. I haven't still got my coins back. Is there anything you could help me to solve the case?
Community ManagerIt looks like you're in touch with an advisor. They're waiting for a response currently. However, it looks like your escrow is 0. Are you still having trouble with this?
Community ManagerNormally, there are no missing coins in these situations. You'll need to contact an advisor again to have them investigated the missing coins.
