Squad battles Disconnecting

Question

Product: NHL 24Platform:Microsoft XBOX OneWhat is your gamertag/PSN ID? Cordly#6121How often does the bug occur? Often (50% - 99%)Steps: How can we find the bug ourselves? just play squad battles on 4 minute periods What happens when the bug occurs? Every time i get to the end game screen when i play squad battles on 4-minute periods it disconnects me and does not process the game giving me an automatic loss even thought i completed the game and won What do you expect to see? the game to not disconnect me Was the issue in online or offline mode? OnlineInsert Game Mode or Feature here hut Squad battles What time did you see the bug? (HH:MM AM/PM)What is your time zone?EASHL issues? Please insert your Club Region.What is your game language? English‌Every time i get to the end game screen when i play squad battles on 4-minute periods it disconnects me and does not process the game giving me an automatic loss even thought i completed the game and won. for example i played a squad battles game beating the ai 9-2 3rd period ended then as soon as i go to finish the game to exit out i get disconnected&nbsp;&nbsp;

ea_aljo · Answer

Hi there,&nbsp;@Cordly_98&nbsp;

Thanks for the report. I'll keep an eye out for others as well. Let's see if some basic troubleshooting helps. First,&nbsp;I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.&nbsp;

cordly_98 · Answer

It's not my wifi i am consistently getting 8-10 mbps and I've tried doing all the basic troubleshooting. I understand how getting disconnected works but it's been disconnecting me after I've completed the game like 12 out of 13 times and it allows me to rejoin Hut instantly so it is not a connection issue&nbsp;&nbsp;

ea_aljo · Answer

@Cordly_98&nbsp;

Did you try power cycling as I suggested?

cordly_98 · Answer

Yes. so my internet and Xbox work great for playing any game and even all the other game modes on Hut even 3-minute squad battles. But every time I try doing 4-minute periods I will complete the game then it will disconnect me.

ea_aljo · Answer

@Cordly_98&nbsp;

Thanks going through those power cycling steps. Next, try clearing the alternate MAC address with these instructions:

Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

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Squad battles Disconnecting

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