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Cordly_98's avatar
Cordly_98
Not applicable
2 years ago

Squad battles Disconnecting

Product: NHL 24
Platform:Microsoft XBOX One
What is your gamertag/PSN ID? Cordly#6121
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? just play squad battles on 4 minute periods
What happens when the bug occurs? Every time i get to the end game screen when i play squad battles on 4-minute periods it disconnects me and does not process the game giving me an automatic loss even thought i completed the game and won
What do you expect to see? the game to not disconnect me
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here hut Squad battles
What time did you see the bug? (HH:MM AM/PM)
What is your time zone?
EASHL issues? Please insert your Club Region.
What is your game language? English

Every time i get to the end game screen when i play squad battles on 4-minute periods it disconnects me and does not process the game giving me an automatic loss even thought i completed the game and won. for example i played a squad battles game beating the ai 9-2 3rd period ended then as soon as i go to finish the game to exit out i get disconnected  

5 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi there, @Cordly_98 

    Thanks for the report. I'll keep an eye out for others as well. Let's see if some basic troubleshooting helps. First, I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. 

  • Cordly_98's avatar
    Cordly_98
    Not applicable
    2 years ago

    It's not my wifi i am consistently getting 8-10 mbps and I've tried doing all the basic troubleshooting. I understand how getting disconnected works but it's been disconnecting me after I've completed the game like 12 out of 13 times and it allows me to rejoin Hut instantly so it is not a connection issue  

  • Cordly_98's avatar
    Cordly_98
    Not applicable
    2 years ago

    Yes. so my internet and Xbox work great for playing any game and even all the other game modes on Hut even 3-minute squad battles. But every time I try doing 4-minute periods I will complete the game then it will disconnect me.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Cordly_98 

    Thanks going through those power cycling steps. Next, try clearing the alternate MAC address with these instructions:

    • Go to your Xbox Settings
    • Go to "Network", then "Advanced Network Settings"
    • Click on "Alternate MAC Address", and then click "Clear"

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