What I've learned about the major AT&T issue.
Hello everyone, I'm currently trying to unearth the truth about what the issue is with the ongoing EA - AT&T issue.
After being re-routed several times to higher and higher representatives, it has become apparent to me that there is a serious disconnect.
As far as AT&T is concerned, this is solely an EA issue, and their reasoning is pretty sound. The only game impacted by their supposed service is the EA NHL series. Furthermore, they do not have any notes regarding EA reaching out to them to let them know there is an issue.
From EA's perspective, the inverse is true. The only ISP impacted is AT&T, therefore it must be an AT&T problem. According to the forum moderators, this is an issue that has been brought up to AT&T with no answer from AT&T.
Clearly this is a massive issue as it impacts a very large chunk of the player base. LeagueGaming, the lifeblood of the community, has posted numerous forfeits and reschedules to try to work around this issue.
So, assuming everyone is above board, the likely scenario is that the issue is both an AT&T and EA's end, and that EA got in contact with the wrong people at AT&T and it is not being looked at whatsoever on their end. This is the best case scenario.
I'll reiterate, can EA's forum mod team communicate with EA's tech team to check on the issue and contact AT&T (the right people, likely not a low level service rep) to offer us an official update?
The most confusing bit is that EA doesn't seem confident enough that it's an issue on AT&T's end to publicly/official state that this is NOT an EA issue. So where does that leave us, the player?
