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gamelogin1213's avatar
gamelogin1213
Seasoned Newcomer
3 months ago

I am facing Connectivity issues in NHL 25

I’ve been experiencing constant connectivity problems in NHL 25, particularly when trying to play online matches. There are frequent disconnects during gameplay.

I’ve also noticed a lot of lag and latency issues, making the game almost unplayable at times. The issue seems to come and go, but it’s been affecting my experience. I’m not sure if the problem is on my end or if it’s something related to the game servers, but it’s becoming frustrating. I have tried everything in router setting on router login page

Has anyone else been having similar issues, or is there something I might be missing?

 

8 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi there. Which mode(s) are you playing? Also, are you using a wired or wireless connection? Thanks!

  • I’m having the same issue too it’s been happening to me all year I have a wired connection. I’ll have a low ping then I get randomly disconnected from the EA severs. NHL is the only game where this happens to me. I can play COD or other EA titles with no issues 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Have you contacted your ISP to see if they can run some diagnostics on your connection? We're not aware of any issues and are receiving few reports of disconnects. We also have some connection troubleshooting help here.

  • gamelogin1213's avatar
    gamelogin1213
    Seasoned Newcomer
    2 months ago

    I always use wireless connections. Haven't tried wired yet. But it was fine a month ago.

  • gamelogin1213's avatar
    gamelogin1213
    Seasoned Newcomer
    2 months ago

    I talked to them and the suggested to replace my router. Let me troubleshoot some think more before changing it.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Sounds good. Let me know how it goes.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    This is very common with wireless connections. Can you switch to a wire or is your router too far away?

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