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lostikka's avatar
lostikka
Seasoned Newcomer
31 days ago

Missing points in HUT after purchase

Hi, 

I have a (strange) problem. I purchased 20.000 points twice in NHL25 app. The first time app crashed during the payment process, and I did not get the points. I made the second purchase and got them, but they were charged twice from my credit card. I contacted EA support, and got an answer that I have received my both points, and he claimed that I have even used them. I honestly don’t know how to continue from here. EA should have all the smallest details of how I have used points in purchasing packs since then, and I am 100% sure there is no evidence of me spending 40.000 points after they were charged.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager

    Hello. You'll need to contact an advisor again so they can confirm all the purchases and spending of those points. Please open another case so they can investigate this.

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