Hey brother, I’ve been experiencing this same exact issue since the game released on October 4th. Four months ago. Spent $80 and haven’t been able to load into World of Chel since the game was released to the public. I’ve tried almost everything to fix it and have contacted EA multiple times over the course of the past 4 months, and they give me the same “we are aware that players are experiencing this issue and are working on a fix.” It has been 4 months for me lol and the new game comes out in 8 months, and I still can’t play world of chel.
They give me the same exact response every time, the game still has so many bugs and issues even on top of not being able to load into it.
My advice: Since you just recently purchased the game, request a refund. Do whatever you need to do to get your money back. It’s the same thing every year with EA, they aren’t working very hard to fix these issues so get your money back while you can. Like I said, I have had this same exact problem for 4 months now, no fix. Hope you are able to get your money back man, Happy holidays!