EA_Aljo
Community Manager
Community ManagerNHL 25 Holiday Update Coming Nov 15th
Forum Discussion
EA_AljoCommunity Manager
Community ManagerYou all are acting as if we just threw this together in the last few weeks instead of work on ongoing issues. That's not the case at all. This release did not interfere with post launch support.
For what it's worth, people are acting like you just threw this together in the last few weeks because it always feels like you just threw this together in the last few weeks. Then you guys ignore the community on issues you either don't care to fix ($$$) or are apparently incapable of fixing. Then when you finally do engage on here, it's either useless/lack of information or comes across as hostile when paying customers voice their concern. Yet, here we all are to do it again this year......
- EA_Aljo
The posts that get ignored are ones containing non-constructive and sarcastic comments. As far as ignoring issues goes, we're not doing that. As you pointed out, when I do engage on the topic of matchmaking, there's a lack of information. I repeatedly say we'll report news when we have it. Yet we keep getting comments saying we're ignoring you all. It's pointless to just respond to every post saying we're aware, we're working on it, etc. so a lot of those won't get responses.
Matchmaking is not going to be addressed quickly. I know you all are expecting that, but it's not going to happen. There were big changes and it's going to take time to dial it all in. We also can't just can't easily bring back the old filters. As much as you all think this game is copied and pasted, it's really not. Putting that system back is a lot more complex.
I'm going through this with you all. The matchmaking system is frustrating. I get that. I experience it myself. The reality is, it's going to take time to improve it. The angry comments we get here aren't going to speed that up. The constructive ones stand a much better chance of making a difference though.
A lot of the angst could be alleviated if EA would just come out and communicate what changes were made to matchmaking and why those changes were made.
Something akin to;
"In an attempt to automatically match room size and goalie, we removed those options due to redundancy. If your team has a human goalie, it will first try to match an opponent with a human goalie (after searching for teammates, if the option is enabled). Then, it will filter out available opponents by trying to match the room size as close as possible after the goalie match. However, we're seeing issues where this process isn't taking into account the current RP level"
That would go a long way in quelling the frustration and sarcasm.
- EA_Aljo
I'm trying to make this happen. Will update if/when it does.
"Matchmaking is not going to be addressed quickly. I know you all are expecting that, but it's not going to happen. There were big changes and it's going to take time to dial it all in. We also can't just can't easily bring back the old filters."
That is on YOU GUYS as the development team to ensure this basic stuff is up and running before selling the game at full price and promoting other features. Point and simple WOC this year has been a self inflicted disaster. The bottom line is the franchise as a whole experience is worse off then it was. Completely gutting an entire community. I'm done dealing with this team. Bought every game since NHL 08 including NHL 15 that was the biggest cash grab in video games history. I hope another company comes in and provides the hockey community a fair, transparent, and fun hockey experience in the future
- EA_Aljo
What exactly is happening with your matchmaking? Are you unable to find 6s? Are they taking too long? Are you matching with teams with less players? I've had no problem getting into 6s matches as a drop in player and matchmaking is working relatively quickly. I'm not saying in anyway that there are no problems. Obviously, with many of you, there is. If you could be detailed on exactly what is happening, that would help. Especially, if you've got a video.
