NHL 25 Holiday Update Coming Nov 15th

What size club are you playing with and how often are you getting lopsided results? Meaning, you're in a 6s club, but getting matched with 2s, 3s, 4s, no goalie, etc. We need better details on exactly what is happening with matchmaking because our data is showing otherwise. It's showing a healthy amount of 6s matches connecting. If this has to do with matches that have less than 6, that's something we need to investigate.

How are the menus bad and how is the shop broken? Menus are quite quick for me. I haven't used the shop much, but when I have, there haven't been any issues. So, it would be good to find out what is breaking with them for you.

You're more than welcome to detail the bugs you've found. I report those directly to the team. They need to include video or screenshots as well.

We never said matching team size was returning. It would be great if it did. I truly do not know if that's going to happen though. I'm trying to get some messaging to better explain the changes.

AI aren't meant to play perfect all the time. They will be improved. However, they also react to how the humans are playing. And with so many human players playing wildly out of position, it means the AI are going to be out of position as well. They move around to cover the open ice. So, when a player abandons their position, the AI scramble to make up for it. I play RD. Pretty much exclusively. I'm good about remaining in position and find that my AI D partner does a pretty competent job. Especially when I set the D to high pressure. That way, they aren't so passive. If you get video of the AI issues, I'll send it over to the team. Just saying AI bad. Fix it. Isn't going to help.

We have been releasing patches with the intent to fix various issues. The update last week was a big one. We'll have to wait and see what the next patch handles. However, if there are major changes to matchmaking, that's most likely not going to be in the next patch.