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rilezrocks's avatar
rilezrocks
Seasoned Newcomer
3 days ago

No option to log into a new email.

Hello EA,

I cannot access online content because NHL 25 automatically tries to log me into an old non-functioning email account. I can't change my email account login because EA Connect needs to be logged into in order to be allowed to make this change. If installing NHL 25 the first time had a log-in screen so players can choose which EA account they wanted to use would help solve this problem. 

The problem is I can not login to my original account or reset the pass word because the link is being sent to a non existent email account, and that email account is also linked to my PSN account. My new email and EA account tells me, when trying to link it to PSN, that my PSN is already linked (to the old EA account) and only one account can be linked. I would like for EA to unlink and delete my old account if possible. 

 

I have attached an image of the screen that automatically is shown when I open NHL25.

I have already spoken with an adivsor who told me to post my issue here. I have had this issue for years but have been able to login by backing out of the login screen, now that does not do the trick anymore as of the latest update. 

7 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 days ago

    They should be able to verify ownership without you having access to the email. They'll ask some questions and if you can answer them correctly, they should be able to verify ownership and update the email.

  • rilezrocks's avatar
    rilezrocks
    Seasoned Newcomer
    2 days ago

    Yes, I have gone through 2 advisors that were not able to help with the problem.  I cannot access the information needed for security because my email no longer works. Once again, a simple login screen would do wonders. I've been dealing with this issue for years, and I've seen many others with the same problem. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 days ago

    You'll need to contact one of our advisors so they can update the email for you. Cases can be opened here.

  • rilezrocks's avatar
    rilezrocks
    Seasoned Newcomer
    2 days ago

    That email account does not exist anymore, so I have no way of logging into anything with it unfortunely. I have gone through playstation support to solve that issue but they can not do anything about it either. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 days ago

    You need to log into the account that PSN ID that is linked to the EA account using that email.

  • rilezrocks's avatar
    rilezrocks
    Seasoned Newcomer
    2 days ago

    The email is not the problem. The game gives me no option to log into said email. I attached the image of what I am shown when I log into the game. The email in the picture is one I do not have access to and for whatever reason NHL25 does not have a way to just simply log into another account.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Hello. Advisors shouldn't be sending you back here for help. Unfortunately, we're not able to assist with this over the EA Forums. As long as you can verify ownership of the account, they should be able to update the email address. Cases can be opened here.

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