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Masonkthx's avatar
Masonkthx
Seasoned Newcomer
1 year ago

PS5 Linking issue

Hello.

Just downloaded nhl25 on my ps5 and I can't play any online features because my EA account will not link with my ps5 (even though it says its linked).  I have reached out to EA, but have not got a response.

Does anyone know how to fix this issue? I can't delete my EA account without EA assistance, and contacting them seems impossible.

Any help would be great.

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hello. What error are you getting when trying to load into NHL 25?

  • david1312d's avatar
    david1312d
    Newcomer
    1 year ago

    hello, got the same problem. it says the account has to be signed into ps network, either tho it is

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 year ago

    I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

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