Forum Discussion

Masonkthx's avatar
Masonkthx
Rising Newcomer
13 days ago

PS5 Linking issue

Hello.

Just downloaded nhl25 on my ps5 and I can't play any online features because my EA account will not link with my ps5 (even though it says its linked).  I have reached out to EA, but have not got a response.

Does anyone know how to fix this issue? I can't delete my EA account without EA assistance, and contacting them seems impossible.

Any help would be great.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager

    Hello. What error are you getting when trying to load into NHL 25?

    • david1312d's avatar
      david1312d
      Newcomer

      hello, got the same problem. it says the account has to be signed into ps network, either tho it is

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager

        I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!