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18MB18's avatar
18MB18
New Novice
2 months ago

UNABLE TO CONNECT

i can’t use online modes anymore for at least 15 hours… HUT doesn’t work, CHEL doesn’t work… WIFI is ok. rebooted several times and ea-chat also can’t help 🙄 does anyone have similar problems with xbox x?

any other game is working (also nhl24, all online modes).

  • EA_Aljo's avatar
    EA_Aljo
    2 months ago

    Is the game in your Quick Resume list? If so, remove it. Something else to do is clear the local saves. To do that, go to your Xbox settings > System > Storage Devices > Clear local saved games.

    It would also be good to clear your alternate MAC address with these steps:

    1. Go to your Xbox Settings
    2. Go to "Network", then "Advanced Network Settings"
    3. Click on "Alternate MAC Address", and then click "Clear"

    Let me know what happens. Thank you.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi there. I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        2 months ago

        Is the game in your Quick Resume list? If so, remove it. Something else to do is clear the local saves. To do that, go to your Xbox settings > System > Storage Devices > Clear local saved games.

        It would also be good to clear your alternate MAC address with these steps:

        1. Go to your Xbox Settings
        2. Go to "Network", then "Advanced Network Settings"
        3. Click on "Alternate MAC Address", and then click "Clear"

        Let me know what happens. Thank you.

  • SO_U_Da_Man's avatar
    SO_U_Da_Man
    Newcomer
    2 months ago

    delete your profile (google how to do this) and use the Xbox app to re install profile. All game data is restored

  • chancelorbread's avatar
    chancelorbread
    Newcomer
    26 days ago

    This is for people in future. It can be because the game isnt finding an update that it currently needs and is struggling to find the update so it says visit    ea . Com unable to connect website.  So try restarting few times or maybe even waiting / reinstalling the game 👍 

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