Can't spend preorder points
PS5, located in Japan. Every pack in the store only shows a coin price, there is no option to use the nhl points that were promoted in the preorder.
Forum Discussion
The Playstation store.
EA_Aljo
Community Manager
Community ManagerThank you. I'll let you know when I have some news.
Appreciate it. You're a busy person here.
This issue has continued into full launch, and the customer service site still redirects me to the homepage every time I try to make contact instead of putting me in a queue or a chat, even when the wait time is listed as 0 minutes. Not being able to use paid content coupled with seemingly being blocked from any support has been an extremely frustrating experience.
- EA_Aljo
Are you trying to purchase packs in HUT or are you trying to use the points in WoC?
100% HUT; with poor server connection in Japan, I play offline as much as I'm able, which is why I'm happy with the actual HUT gameplay changes. Would be perfect if I could use my paid points for packs like most everyone else.
I did open the WoC mode and noticed I would be able to use the points on the cartoon skins there if I wanted to play that mode.
Updating photo to reflect ongoing issue with current packs.
