Recent Discussions
Constantly losing connection to servers
Wired connection with 700+ ms… no internet outages (tested with Verizon). Losing connection in Rivals/Champs/moments/squad battles and constantly taking losses. Never had this issue until NHL 25. I don’t have an external hard drive or anything else (except controller) plugged into ps5. Rep from EA turned off account verification and said it would remedy (which it did not). Please let me know how to fix as the game is not playable in any online mode as it stands now. I was told in EA chat yesterday to post a picture of the lost connection screen before anyone could diagnose. Not sure how this screen will assist considering it says the same thing every time. When I’m losing connection, it is to the server and my internet is not going offline.
The server encountered an unexpected condition
Went away for 2-3 days, and this happened. When I open the EA menu in-game, I have 0 friends. I instead see the message "Sorry. Something prevented us from fulfilling your request. The server encountered an unexpected condition." This has happened to some of my friends, but they seem to have it back on. I uninstalled the game, reinstalled it, went on my PC on the EA website, nothing. What is happening?!
Failed to Retrieve Data; Please Try Again Later.
Every time I try to enter into world of chel I get the same message "ERROR: Failed to retrieve data; please try again later. ERROR CODE: 8AF389A1C35E018E-0000000000017002-305AFB813FE0B9E0" Been having this issue for over a week and can find no solution. I talked with EA support and they told me to restart the game, clear cache, fully power off my xbox, delete game files, and change networks. Nothing worked. Seems like EA is aware of this but nothing has been done. How long until this gets fixed? Huge part of the game that I have no access to. Ridiculous for a $70 game. Anybody got any ideas how to fix this?Help
Hello, can you advise me, I have no speed in players or online, offline energy goes down at the speed of light and you can't do anything, of course the goalkeeper keeps bouncing pucks into the goal, the boots don't do anything, they don't catch pucks, I reset the xbox and wifi router, just everything and it's still bad ping 16,17 but nothing works. In the video, the defender is in green, I'm sprinting, but I don't have any energy left in his lane, it's unbelievable, and on the contrary, it's super cool. https://www.xbox.com/play/media/sWt3pakxvw
ERROR CODES GALORE - CANT PLAY NHL 25
This is getting beyond frustrating. I paid extra for early access to NHL 25 so I could actually enjoy the game early and get a head start, and yet here I am, completely unable to play anything. Meanwhile, everyone else is out there upgrading their teams and enjoying the early access events, and I’m stuck, missing out on everything. To make things worse, we’ve heard NOTHING from EA. No patch, no fix, no acknowledgment, and definitely no compensation. We deserve something for this disaster. I paid to get ahead, and now I’m being punished for it. I can’t play any online modes—HUT, World of Chel, Online VS, Nothing. The only thing that works is Franchise mode, and even that crashed right after my draft, so I lost all my progress. Here are the error codes I keep getting: Error Code #1: 4A7FC65FB403505-0000000000009999-8303560777938C5B Error Code #2: 74A7FC65FB4D3505-0000000000009999-CB30C4E59F25B609 My PSN ID is Masaitl-19, and I’ve been able to play on XBOX just fine with the same EA account. This is clearly an EA Sports issue. Why is it working on one system and not the other? EA, where’s the communication? Where’s the fix? I paid for early access and can’t even play. It’s ridiculous, and it needs to be sorted out ASAP.
Loss packet 20%
Hello, I have a problem with packet loss in NHL 25. everything was fine in NHL 24. I have optical internet and PS is connected via cable. Can you advise me where the problem is? Alternatively, provide the IP addresses of the servers? I'm from Slovakia, how do I find out which server I'm connecting to? my provider asks me to do this to test the connection. Thank you for any advice.
Lost a game by getting stuck in a pause screen the opponent initiated…
I I just lost a game in HUT champs that I was winning because, apparently, the opponent paused. I was unaware. The game just froze for a minute. A few minutes later the pause screen popped up while the game was still going. I could still hear everything but was stuck with the pause menu on my screen. I am done with this. I did not pay for a beta. I want a refund. You guys are destroying this game. The gameplay this year has been great but that doesn’t matter if you can’t see the score because the game clock freezes on who had the assists 5 minutes ago or the cards from the last play freeze on screen for 2 minutes after a goal or the menus are sooooo laggy it’s almost not worth doing anything besides going straight to a game or when something like this happens. People are going to stop paying for this and you are going to kill a game that I have been enjoying for over ten years. And of course this will all go unheard. Thanks…
WOC Icon passing broken.
In WOC (3v3-5v5) since the most recent update 2 months ago. There is still no consistent ability to use icon passing. Im on Xbox series X and have triple-checked that me and 2 other friends have the most recent update as well the setting turned on in settings. it worked perfectly previous to EA turning it off. I really enjoy this feature and hoping it can be fixed. Thank you.
Generated Pictures for Generated Prospects
I understand that EA only can only use pictures sent to them for actual players. But in franchise mode it would be an excellent addition if generated prospects that aren't real players could have generated pictures. When you get deep into a franchise mode where real players start retiring, the league starts to fill up with players with no pictures. I find it takes away from the experience. Hopefully it is something that can be added to NHL 26, as other games like Madden have had this feature added already into their games.NHL 25 configuration error
Every other woc game kicks me out. Still yet to find a solution to this…. its ruining the whole experience that we paid good money for. Have to reset app or it’s going to error every time. As soon as timer reaches zero when matched up error disconnects me out of game. This error is as common as every other gamePut NHL25 in X box one for the girls
I buy XBOX One X for my kids. One girl play hockey and love PWHL and 2 boys play hockey and love NHL. I buy NHL 2025 because i have a XBOX one X.. but NHL25 dont work on my XBox one X.. but i have a serie X. I have a One X..... this is bad EASPORts.. fixer that.. last years 2025 is gonna be ok because you have Fifa 2025 Nba 2025 NFL2025 in Xbox one.. why you dont have NHL25 in Xbox one.. for the last years and the first years of PWHL in your game for the millions of Hockey players girl....
