Forum Discussion
DurtyErnie
3 months agoNew Novice
I should also mention I bought the game through preorder in September 2024. So I’m kind of frustrated EA / Microsoft. Can we figure this one out?
EA_Aljo
Community Manager
3 months agoAre you trying to download the game you pre-ordered from the store or are you going through the EA Play? You should just be trying to download from the Xbox store since it was purchased.
If you've done that, send me a private message with your Xbox gamertag so I can pass it on to the team investigating this.
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