Forum Discussion

bojoboland's avatar
bojoboland
Seasoned Newcomer
11 months ago

NHL 25 starter pack

Purchased NHL 25 starter  pack on psn store and received my 500 coins but not the hut prime pack. Please help
missing content
playstation
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
11 months ago

Hello, everyone. I'm not aware of this issue. Can you all send me a private message with the PSN ID you're playing on? I'll relay these details to the team for investigation. Thanks!

Brazilly77's avatar
Brazilly77
New Novice
10 months ago

Still no pack after purchasing. Unable to get any help through EA help which is set up terribly.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Support is not able to help with this. As I mentioned, we are still investigating this issue.

    • Brazilly77's avatar
      Brazilly77
      New Novice
      10 months ago

      Oh im sure you all are working so diligently on this issue. How about you send me my money back then until you figure it out? You have no problems taking money, but giving people what they pay for now that is something EA truly cares about. 

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        10 months ago

        You're welcome to contact Sony support to inquire about a refund.

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