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Caniusethisone's avatar
Caniusethisone
New Rookie
2 months ago

NHL 25 won’t Let me go online on my Xbox

Just started the other day NHL 25 on my Xbox. S will not let me play online.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager

    Hi there. Can you give me some more details? When are you getting a message about not connecting and what does it say?

    • Caniusethisone's avatar
      Caniusethisone
      New Rookie

      TWORK CONNECTION ISSU

      Unable to connect to the EA servers at this time: In orderto accoss the online features for this title, please verify that your network connection is working and you are signed in to your Xbox profile, or the EA Servers may be down. Please try again later.

      See ea.com/unable-to-connect for additional information.       Other games are playing and Internet is connected.

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager

        Try removing the game from Quick Resume. If you leave the game without exiting out of a mode and go back to the main menu, this will happen. You also can try completely shutting down NHL 25 and loading back into it.

  • Never mind, I got it. I uninstalled it and reinstalled it and it solved the problem.

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager

      That wasn't necessary. If it happens again, keep in mind my previous response. Just reach out in the future if you have any other issues. Thanks!

      • Vgkpower's avatar
        Vgkpower
        New Novice

        Quick question having same problem but how do you get rid of quick resume

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager

      Highlight NHL 25 under Quick Resume. Hit the hamburger button on your controller and select "Remove from quick resume".

      • May2KL's avatar
        May2KL
        Seasoned Newcomer

        I got this game 2 days ago on disk for PS5. I have great internet and have this problem every day.

  • DomiPrice1331's avatar
    DomiPrice1331
    Seasoned Newcomer

    This is happening to me to. Very frustrating I removed the game from quick resume and it’s still happening also uninstalled and reinstalled and is still happening what can I do

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager

      That would be a different issue then. When are you getting the message and what does it say?

      • DomiPrice1331's avatar
        DomiPrice1331
        Seasoned Newcomer

        It comes up right as I open the game as I’m entering the main menu

        the message is 

        Unable to connect to the EA servers at this time. In order to access the online features for this title, please verify that your network connection Is working and you are signed in to your Xbox profile, or the EA Serveis may be down. Please try again later.

        See ea.com/unable-to-connect for additional information.

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