There were 2 packs. One was for a 99 OVR Hughes in NHL 24. The other was for the 84 OVR choice pack in NHL 25. To get that one, you needed to have pre-ordered before September 13th.
The Hut Hughes choice pack comes with both nhl 24 HUT and NHL 25 Hut!!! As stated when you pre order! I did not receive mine either. This company is always taking money from people and not being held responsible when there is bugs in their game.
Community ManagerThere were 2 packs. One was for a 99 OVR Hughes in NHL 24. The other was for the 84 OVR choice pack in NHL 25. To get that one, you needed to have pre-ordered before September 13th.
OK I never got my pack so who do I send the pic showing I pre ordered on Sept 9th from the Xbox order history?
Community ManagerIs this happening on the account the game was purchased on? If you're playing on multiple accounts, only the one that made the purchase gets the pre-order content. If that's true, you'll need to open a case with an advisor so they can investigate this. Cases can be opened by following the steps here.
That was never stated anywhere in any promotional material and still advertised after that date. This is clearly consumer unfriendly.
