Forum Discussion

Seasoned Newcomer

17 days ago

Banned Account??

Hello, I just recently had to re-buy this game and set up a new Xbox account. Everything was great for a few days, then inexplicitly, my new account was banned, I have no access to it and the on...

feedback

Qratt

Seasoned Newcomer

16 days ago

I Have, and they have replied back that their decision is upheld. What they decided and what the actual reason for the ban is a mystery to me. I just re- acquired the game and set up this new account - have not even played online yet.

when I try to sign in i get - Activity on this account has violated EA's User Agreement. We've permanently blocked access to this product.

I try to re-open the case, but I can't even get logged in. Very frustrating.

EA_Aljo

Community Manager

16 days ago

I don't have access to your account so it's not something I have any additional insight into. It sounds like possibly that account had been compromised at some point. Possibly, your gamertag/PSN ID was linked to another account that had been banned. If that was the case, you wouldn't have received the initial email with the reasoning for the ban. Normally though, you can't unlink a gamertag/PSN ID from a banned account so you wouldn't have been able to link it to begin with. At any rate, the best I can advise is submitting another dispute or using a different account.