There has to be a BETTER way to communicate with E.A staff than this!

We've been over this in DM's and public forum - I know you'll side with him as you claim you are buddies and that's fine, it doesn't change the fact it was said. Literally said the game was perfect and said maybe my team just sucked. I don't have the patience to sift through over a decade of posts on AHQ and Facebook to find the exact response so anyone is free not to believe me but I'll stay as sure as I've always been.

Red tape for EA staff responses - I've brought this up for years now spanning back to older forums; you know this.

Dude I couldn't care less about the struggle between authenticity and arcadeyness. It's a game at the end of the day and it needs to run and respond well (which it clearly does not). For example, just because Close Quarters is working as intended doesn't mean players shouldn't raise a brow and be mad when it's OP and abused like many other things in the game.
You can side with EA all you want but I'm here to say everyone should be fighting for change if they disagree with certain aspects of the current product - it's their right as a customer.

I AM LITERALLY NOT ATTACHED TO THE GROUND in the scenario I posted. I swear nobody watches any of the video evidence I post. I've had instances where our goalie does the right animation and should easily make a save but he goes against the laws of physics and quite literally hovers above solid ice, unable to do anything useful until a whistle. No defending it - this shouldn't be happening at all. 

You must be a HUT only player then, I assume? Never once have you EVER had your team jersey reset back to default black and white? My blue chrome gloves show up as purple. The last team I played stains our jerseys with their colours in the locker room. The other team's goalie in Eliminator is wearing MY goalie's pads that I created. Even our logos can get swapped or made default Anaheim Ducks. This has been a thing since 15 and I'm just supposed to accept it? Wouldn't matter that much if I could save a jersey scheme but noooo.

You've seen my videos about faceoffs; you know exactly what I'm talking about. I wasn't allowed to record anything in the closed beta and matchmaking was a bust in the second test.

How is it not black and white? The AI is practically useless and the exact same thing happened in 26's tests so clearly it's gonna happen yet again for launch, especially now that there are more perks making players faster. You say that like it's my fault for not being able to be both a forward and a defenseman at the same time. You just hustle and that's that, they won't defend you. "Just have a whole team of humans" is only a bandaid bypass. The team should be looking to make a great offline game that translates well to online with balances. The trickle down effect would help with every mode the game has to offer.