Community ManagerHow do I get help with a technical issue in NHL 26?
Hey NHL fans!
Having trouble with a technical issue in NHL 26? You’re in the right place. Read on for some tips on how to get the most out of the Technical Issues board.
Before anything else, we should make sure you’re looking for help in the right place. It can be tough to tell the difference between a game bug and a technical issue. We’ve got some tips below that can help you spot the difference.
Technical issues are problems that you might be able to solve with some troubleshooting or with help from the EA Help team. We’ve shared some common examples below.
Examples of Technical Issues
- Connectivity (disconnections, lag, unable to access account)
- Account issues, change email/password/security question etc.
- Account action/banned
- Trouble installing the game
If you need help with logging into your account or with missing content please reach out to the EA Help team so they can take a look. You can find more info on how reach them at the link below:
I need help with my EA Account or game
If your account has been banned or suspended, the Terms of Service team will need to take a look. They’ll review your account and see if the ban or suspension can be overturned. Check the link below for more info on how to contact them:
Get information about your EA Account lock, ban, or suspension
A bug is a problem you can’t fix yourself or with help from our support team. It would be best to report issues like this over at the Technical Issues & Bug Reports board. Check out the examples below.
Examples of Bug Reports
- Visual glitches
- Audio Problems
- Crashing/Freezing while playing a certain game mode
- Gameplay
Before you post, be sure to use the search bar to see if anyone else has already posted about the same issue you’re seeing. Searching for key words like “crash” or “freeze” might help you find a thread where your question may have already been answered.
When you’re ready to make a post, there are a few things we ask you to keep in mind:
- Be as detailed as possible!
- Include the platform you're playing on.
- Let us know how long the issue has been happening.
- Give us a heads up on any troubleshooting steps you've already tried yourself.
- Share as many specific details on the issue as possible. This can include:
- Any error codes you're getting
- Where exactly the issue happens in-game
- The name of the specific Challenge, Chemistry, Items, etc. that's giving you trouble
- Any screenshots or video clips of the problem
If you’re looking for tips on troubleshooting some common technical issues, here are some steps we suggest trying first:
Experiencing lag, disconnections, or trouble connecting to the servers?
If you're getting errors when you're trying to play a game in Ultimate Team, sometimes generating a new lineup can help.
Seeing an issue on Xbox Series X|S?
A good place to start with Xbox troubleshooting is power cycling your console. This can help with many of the most common issues we see. This process doesn't erase any of your games or data.
How to power cycle your Xbox console:
- Turn off the Xbox console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
- Unplug the console’s power cable. Important: Be sure to wait 10 seconds. This step resets the power supply.
- Plug the console power cable back in.
- Press the Xbox button on your console to turn on the Xbox.
Having an issue on PlayStation 5?
Power cycling is usually the best place to start with PlayStation troubleshooting. This can tackle many of the common issues you might run into.
How to power cycle your PlayStation console
- Touch the power button on the front of the PS5 for at least 7 seconds (until the system beeps twice).
- Turn it back on after 5 minutes. Launch the game.
Tip: If you're using an external hard drive for your console, whether or not it's for NHL 26, make sure all of the game updates are saved to the same storage drive. If the files are located on different drives it could cause errors or performance issues. If you have the game saved to an external storage drive, reinstalling it on the internal drive might help with crashes or errors.
We know that dealing with a technical issue is never fun. We’ll do our best to help you get back out on the field. Thank you for coming to visit us here on the EA Forums!
