Forum Discussion

Michaelvglass

Seasoned Rookie

1 day ago

Servers down for PlayStation

Any online action results in an error code

crashing

EA_Aljo

Community Manager

21 hours ago

Hello. Thanks for reaching out. Let's see if power cycling your equipment gets you connected again. Please follow these steps:

Unplug your modem/router for 2 minutes
Hard restart your console by holding down the power button until it turns off
Power it all up and try playing again

Let me know how it goes.

Edit: Fox-x23x I just noticed your report of PS servers being down and merged it with another thread for the same issue. Those servers are currently up. Are you still unable to connect?

Sportsim-player

Seasoned Newcomer

19 hours ago

Hello. Still not stable in Europe. Or "connection is lost" or "unable to connect" or "connection to PSN" is down. Or game connects and connection is lost after 3-5 minutes. Or "failed to retrieve data"

EAFC and Battlefield are working fine

EA_Aljo
Community Manager
19 hours ago
Thanks for the update. As a test, can you try switching your connection to a mobile hotspot? I'd like to see if you still disconnect after the same amount of time.
- Sportsim-player
  Seasoned Newcomer
  19 hours ago
  Sure. Was the same issue.
  P.S. Just connected again and stable for 10 minutes...
  - EA_Aljo
    Community Manager
    19 hours ago
    Thanks for trying. That most likely means there's an issue with your equipment or ISP. Did you try the power cycling steps I mentioned previously?
    
    Unplug your modem/router for 2 minutes
    
    Hard restart your console by holding down the power button until it turns off
    
    Power it all up and try playing again