Forum Discussion

Rising Rookie

3 months ago

Disconnects during chase for the cup

Hey so far a pretty positive experience with nhl 26. regarding to the rewards for going undefeated in chase for the cup. I’ve been disconnected twice now and it’s not the end of the world but when i...

feedback

EA_Aljo

Community Manager

3 months ago

Hi there. When are you disconnecting? Is it during intermissions or game play? Also, we can't rule out a connection issue. Are you on a wired or wireless connection?

jacoband86

Rising Rookie

3 months ago

Hey sorry for the delayed reply ,

I am wired but it’s always during the game play hasn’t been during intermissions yet.
I did my first season of it and disconnected once and I’m on my second season and have two disconnects and one time the game play froze.

i am also wired. Unsure of my actual issue I’m just curious in general if it’s happening to others . Disconnects happen but just sucks i lose a pack over it.

EA_Aljo
Community Manager
3 months ago
Have you tried the connection troubleshooting steps here? If it's been awhile, make sure you power cycle your modem, router and console.

How often are you disconnecting?