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jacoband86's avatar
jacoband86
Rising Rookie
3 months ago

Disconnects during chase for the cup

Hey so far a pretty positive experience with nhl 26.

regarding to the rewards for going undefeated in chase for the cup. I’ve been disconnected twice now and it’s not the end of the world but when it gives me a loss already I feel a lot less urge to play. Hoping you can keep that as a consideration going forward.

7 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi there. When are you disconnecting? Is it during intermissions or game play? Also, we can't rule out a connection issue. Are you on a wired or wireless connection?

  • Jeremy_Stingray's avatar
    Jeremy_Stingray
    Rising Rookie
    3 months ago

    Not op, but I disconnected as well, during the 3rd period of my 1st semi-final match up 2-0, which I was undefeated before. 

    I can't say for sure if the connection issue was on my end or the server, but I think it's frustrating to have a reward tied to having no connection issues at all. Just not realistic unfortunately to expect the both the user and the server to always have perfect connection. 

    My personal suggestion is to replace the undefeated reward with something that isn't as impacted by one or two connection issues. Something like finish 1st in the regular season perhaps 

  • misterflugietime's avatar
    misterflugietime
    New Hotshot
    3 months ago

    My game will freeze in-between transition from one period to the next. Happened one time during my 18 games and then when did it happen again? Right ******* during the transition from 2nd period to 3rd period during the 3rd game of my Cup Champs Final which I was well ahead in. Wow - how fun to have to quit the game and not receive the reward because of an issue with the game that I can't control. 24 games completely wasted. Thanks EA - great job!! 

  • x1batman1x's avatar
    x1batman1x
    Seasoned Novice
    3 months ago

    Fix your server ping, my ping literally goes up 10-15 every year... this year im hovering around 56-61 and last year was 40 and the year prior was 30.. im most likely getting a refund beacuse its unplayable 

  • jacoband86's avatar
    jacoband86
    Rising Rookie
    3 months ago

    Hey sorry for the delayed reply ,

    I am wired but it’s always during the game play hasn’t been during intermissions yet. 
    I did my first season of it and disconnected once and I’m on my second season and have two disconnects and one time the game play froze.

    i am also wired. Unsure of my actual issue I’m just curious in general if it’s happening to others . Disconnects happen but just sucks i lose a pack over it.

    ty 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Have you tried the connection troubleshooting steps here? If it's been awhile, make sure you power cycle your modem, router and console. 

    How often are you disconnecting?

  • AHarper3418's avatar
    AHarper3418
    Seasoned Newcomer
    3 months ago

    I've disconnected 7 times tonight mid game. Played wildcard all day yesterday, played CHEL all day the day before that, never a single issue. ALWAYS in offline HUT, I had exactly the same problem playing squad battles last year.

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