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o6ifiswz877c's avatar
o6ifiswz877c
Rising Newcomer
1 month ago

EA, thanks for the game that never gets fixed

So playing offline in hut cup chase, first I get disconnected from their servers. 2nd game the game bloody freezes going into the intermission. The messed up part was it was the finals. So I ended up losing potential rewards due to their servers. 

EA please fix this as this has been going for the last couple of nhl title games.

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 month ago

    More importantly, why does “offline mode” require an online connection?! Perhaps someone should sit the devs down with a dictionary to understand what ‘offline’ means….

    All of HUT requires an online connection. Your team is saved on our servers so it needs to be connected to them. It would probably be better to call those modes single player instead of offline. I can understand the confusion there.

    And if we must be connected for the entire game, how about letting objective completion data get added in somewhat close to real-time? Mighty aggravating to complete multiple objectives only to lose progress because of a dropped connection (again, in an offline game). 

    If your connection is dropping, that's something we should troubleshoot. You should be getting notice when an objective is completed right away. How often are you disconnecting?

  • CdnBison's avatar
    CdnBison
    Seasoned Traveler
    1 month ago

    More importantly, why does “offline mode” require an online connection?! Perhaps someone should sit the devs down with a dictionary to understand what ‘offline’ means….

    And if we must be connected for the entire game, how about letting objective completion data get added in somewhat close to real-time? Mighty aggravating to complete multiple objectives only to lose progress because of a dropped connection (again, in an offline game). 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hi there. Apologies for the frustration. The intermission freeze is one we're aware of. I haven't heard of any issues with the servers currently though. Have you tried the connection troubleshooting steps here? Thanks!

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