Forum Discussion

Yzz86's avatar
Yzz86
New Scout
4 days ago

Lost connection

So I have lost connection three times today on Sunday the 18th of January. All other things in my apartment works fine, no network losses or anything. I can even go in and restart HUT straight away. But I do get that loss, but even more annoyingly I loose whatever process I have had during my games. 

 

This is not a network issue on my side, I have a very stable connection and as said it is ONLY HUT that looses the connection during games. I can sit and do what ever else for hours, but once I play a game I loose connection. Please fix this, I mean...HUT is after all one of the things that you monetize on. So you would expect that it would be handled properly.

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Disconnects and lag are common on a wireless connection. Can you switch to a wire or is your router too far away?

  • Yes one that works fine usually, and as said never disconnects me from anything else only HUT....

    But seems to have been a temporary issue. Worked fine to play 3 games yesterday in HUT. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hi there. We're not currently aware of any issues that would cause you to disconnect. Are you playing on a wireless connection by chance?

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