Forum Discussion

spiderpig2196's avatar
spiderpig2196
Seasoned Novice
1 day ago

Missing packs from XP

I redeemed the 15 xp collectable pack(89+) but never showed up in my inbox and my collectables are gone. Can anyone help with this?!? This made me miss out on possibly making one of the chel week collectable cards

4 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    7 hours ago

    Send me a private message with your Xbox gamertag/PSN ID so we can investigate this. We wouldn't be able to do that until Monday though.

  • spiderpig2196's avatar
    spiderpig2196
    Seasoned Novice
    8 hours ago

    I have done this and it has been over 24 hours since I completed the set. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    13 hours ago

    Hi there. Sometimes it can take a bit to get those rewards. Make sure you completely shut down NHL 26 and load back into it. Let me know what happens. Thanks!

Featured Places